Microsoft Teams has been growing in capabilities, and this is allowing many possibilities in terms of more flexible voice communication on campus. Oftentimes, needs arise where you may need to make work-related calls; however, you're not at your desk and you don't want to use your personal cell phone number to make the call. This is where Microsoft Teams can fill that gap.

Teams allows you to make calls from the application or app itself rather than your traditional Cisco desk phone. This means that you can call from your computer, smartphone or tablet and it will appear as your TMU number to the person you are calling. If you would like more information on receiving calls in Microsoft Teams, please see Using Microsoft Teams to Receive Calls.
Here are some pointers on making outgoing calls with Microsoft Teams:

Calling from Teams on PC

  1. Make sure Teams is installed. While most faculty/staff computers on-campus have Microsoft Teams, you can download and install the application from the Microsoft Website.
  2. Open Teams. If you haven't familiarized yourself with the interface, be sure to do so. You can use this to communicate with other faculty and staff on campus. Be sure to note that communication on Teams is subject to the guidance in the TMU Teams Usage Policy.
  3. On the left-hand navigation bar, Click Calls. If you don't see this tab, contact the IT Service Desk.
  4. You can use the dial-pad on the left with an option to set speed dial contacts on the main panel. Try calling your cell phone to test it out.
One consideration is that you will need a microphone in order to make calls. If you have a TMU-owned laptop, you have a microphone built in. However, if you are on a desktop computer, you will need to have a microphone to make calls.

Calling from Teams on Mobile

Note: these instructions apply to Android, iPhone and tablets (including iPads)

  1. Make sure Teams is installed. You can access your phone's app store and search for Microsoft Teams or follow the instructions from the Microsoft Website.
  2. Open Teams. You will find the experience to be very similar to the desktop experience. Once again, be sure to note that communication on Teams is subject to the guidance in the TMU Teams Usage Policy.
  3. On the navigation bar on the bottom of the screen, press Calls.
  4. In the upper right press the new call button:
  5. Use the dial-pad to dial a number (you don't need a prefix to dial out). Feel free to utilize 4-digit extensions as well.

Current Limitations and Known Issues

As always, maintaining interoperability and features is an important aspect of introducing something new. The following is a list of limitations that we are either working to resolve or waiting on Microsoft to release:

  • Calling other Teams users does not ring their Cisco desk phone. Due to limitations in Microsoft's phone system, when using Teams to call another user directly in the app (by using the call feature in chat, for example), or when you dial their full 10-digit number, the call only rings the recipient's Teams on their computer or mobile phone app. As a workaround, dial the person's 4-digit extension from within Teams using the dialpad. This will ring their desk phone. The one exception to this is if the recipient has had a Teams phone deployed to them.
  • Hold does not work as expected. After putting a caller on hold in Microsoft Teams, you are unable to resume the call. Until this is resolved, our recommendation is to simply use the Mute function until the call is resumed rather than the mute button. This is actively being investigated.
  • Call sound delays. Some users have reported that there are voice delays. This is not caused by Microsoft Teams. This problem is marked by frequent accidental interruptions and delays in responses. If you encounter delays like this, please contact the IT Service Desk. Please include the number that was called (or the number that called you) and the time of the call.
  • Silent voicemails. Some users have reported silent voicemails. This is not caused by Microsoft Teams, but rather when a call is transferred, there may be scenarios when the resulting voicemail is silent. This is actively being tested and investigated.
  • Infinite Ringing when busy. When a call to a recipient is in progress, a call to that extension will result in the line ringing infinitely until the caller hangs up rather than going to the recipient's voicemail. This is actively being tested and investigated.