Microsoft Teams has been growing in capabilities, and this is allowing many possibilities in terms of more flexible voice communication on campus. Oftentimes, needs arise where you may need to make work-related calls; however, you're not at your desk and you don't want to use your personal cell phone number to make the call. This is where Microsoft Teams can fill that gap.

Teams allows you to make or take calls from the application or app itself rather than your traditional Cisco desk phone. This means that you can call from your computer, smartphone or tablet and it will appear as your TMU number to the person you are calling. In addition, you can also opt-in to receive calls to your computer or smart phone by filling out this form to Enable Teams Calling.

Preparing for Teams Calling

You will need to ensure that you have a microphone in order to make or receive calls in Teams. If you have a TMU-owned laptop, you have a microphone built in. However, if you are on a desktop computer, you will need to have a microphone to make calls. A webcam will work for this purpose. Smart phones will receive calls very much like a regular phone call and will utilize the built-in microphone and speaker system. 

Enabling Teams to Receive Calls

If you have not been enabled to receive phone calls in Microsoft Teams, fill out this form to opt-in: Enable Teams Calling. Once we enable Teams calling for you, you will be notified of the update. Please allow one full day for the update to take place.

Once this feature has been activated, calls will automatically start coming into Microsoft Teams and you will see the call notifications.

Controlling Notifications in Teams

By default, Microsoft Teams will ring all devices that have Microsoft Teams installed. You can control the notifications for each individual device to keep particular devices from ringing when you are called.

Controlling Notifications in Windows and macOS

Currently, you cannot customize call notifications on Desktop. The only option is to disable all other notifications by doing the following.
  1. Open Microsoft Teams
  2. Click your profile picture in the upper-right corner of Microsoft Teams
  3. Click Settings
  4. Click Notifications on the left-hand side of the menu
  5. Scroll down to Other > Notification Sounds and set it to the desired setting. The setting is saved automatically. You can exit the settings window.
Alternatively, you can set your status to Do Not Disturb, disabling all incoming notifications until your status is changed to something else.

Controlling Notifications in Teams Mobile

This applies to iPhone, iPad and Android phones.
  1. Open Microsoft Teams
  2. Select the Menu button (or swipe in from the left)
  3. Select Notifications
  4. Under the setting labeled Incoming Calls, choose to enable or disable the notifications using the switch on the right.
If you have any questions, please feel free to contact the IT Service Desk.