Our IT Operations team and IT Service Desk provide and support multiple different remote tools for our faculty and staff. To help you find the tools suited to your role, we have divided this into sections for "Remote Learning" (for faculty) and "Remote Work" (for staff). You can request to use other applications (such as Camtasia or Adobe Premier for lecture recording), but these are the tools that we provide and support. If you have any questions about the remote tools that we offer, please email the Service Desk at servicedesk@masters.edu or call 661.362.2876. 


Remote Work Tools:


Microsoft Teams (for campus-wide and communication, making and receiving phone calls, and participating in meetings):


Palo Alto Network's GlobalProtect (for remote desktop servers):


Remote Desktop Servers (for accessing on-campus resources and Microsoft Office):


Remote Learning Tools:


Microsoft Teams (for campus-wide and communication, making and receiving phone calls, participating in meetings, and live course lecturing):


Canvas (for providing all regular course work, as well as for providing meeting and lecture access for students):


Microsoft Stream (for recording lectures):



Remote Tool FAQ:


Q: How can I schedule a virtual meeting and invite others?
Your calendar in Teams is connected to your Microsoft Exchange calendar. In other words, when you schedule a meeting in Outlook, it'll show up in Teams, and vice versa. For full instructions on creating virtual meetings and inviting attendees, refer to the following document:


Q: How can a student request to schedule a virtual meeting with me?
We will be providing resources for you to manage and schedule appointments with students via Microsoft Bookings. Full details will be forthcoming ASAP.

Q: How can I share my screen with another person while on a call?
To share your screen in a meeting, select the Share   option from the pop-up meeting controls menu. You will then be presented with options to share your entire screen, or only a specific application window, such as a PowerPoint presentation or Word document. See below for full details.


Q: How do I activate and set up one of my courses in Teams?
When your courses' teams are created, they will not be activated immediately; you will need to manually activate them.  Until you activate them, the teams will only be visible to you and your students will not be able to access the team or participate in any course discussion using that team. Please refer to the link below for instructions on activating our courses' teams.


Q: How do I create additional channels in Teams?
In your courses' teams, you can build additional channels to help categorize or structure communication between you and your students.  Please refer to the link below for full instructions on creating an managing your Teams.


Q: How can I record a video / lecture and share it online?
The quickest way to record and upload new video content for your courses is by creating a Microsoft Teams meeting, and then using the "Start recording" option in Teams. This will begin recording a video of the meeting, and then automatically save it to the cloud via Microsoft Stream, so that you can easily share the video link with your students.

In Microsoft Teams, click on "Calendar" on the left-side menu, and then click "New meeting" in the upper-right. Create a meeting with yourself as the only participant. Select this new meeting in your Teams calendar, and then click the blue "Join" button in the upper-right corner to begin.

You can then starting recording of your audio & video by clicking on the ellipses (...) from the pop-up meeting controls menu, and then choosing "Start recording". Please refer to the resources below for more in-depth information:



Q: Uploading existing video content?
If you'd like to upload a course recording or previously recorded lecture file, you can upload it Microsoft Stream.  Please refer to the link below for instructions on how to upload a video to Stream.

Uploading a video to Microsoft Stream: https://docs.microsoft.com/en-us/stream/portal-upload-video

Q: Presenting live video?
If you'd like to show live video for your classes/lectures, you can set up a Microsoft Teams meeting with your students and share your screen to present content to them.  For instructions on how to do this, please look at the "How do I schedule a virtual meeting and invite others" and "How can I share my screen with another person while on a call" questions above.