Remote Work Tools:
Our IT Operations team and IT Service Desk provide and support multiple different remote tools for our faculty and staff. You can request to use other applications (such as Camtasia or Adobe Premier for lecture recording), but these are the tools that we provide and support. If you have any questions about the remote tools that we offer, please email the Service Desk at servicedesk@masters.edu or call 661.362.2876.
Microsoft Teams (for campus-wide and communication, making and receiving phone calls, and participating in meetings):
- Client Download: https://teams.microsoft.com/downloads
- Documentation: https://tmufacstaff.helpdocs.com/microsoft-teams
Palo Alto Network's GlobalProtect (for remote desktop servers and on-campus resource access):
- Client Download: https://vpn.masters.edu
- Documentation: How to Use GlobalProtect
Remote Desktop Servers (for accessing on-campus resources and Microsoft Office):
- Documentation:
Remote Tool FAQ:
Q: How can I schedule a virtual meeting and invite others?
Your calendar in Teams is connected to your Microsoft Exchange calendar. In other words, when you schedule a meeting in Outlook, it'll show up in Teams, and vice versa. For full instructions on creating virtual meetings and inviting attendees, refer to the following document:
Q: How can I share my screen with another person while on a call?
To share your screen in a meeting, select the Shareoption from the pop-up meeting controls menu. You will then be presented with options to share your entire screen, or only a specific application window, such as a PowerPoint presentation or Word document. See below for full details.
Q: How do I create additional channels in Teams?
In your teams, you can build additional channels to help categorize or structure communication between you and your colleagues. Please refer to the link below for full instructions on creating an managing your Teams.
Q: Uploading existing video content?
If you'd like to upload a recording, you can upload it Microsoft Stream. Please refer to the link below for instructions on how to upload a video to Stream.Uploading a video to Microsoft Stream: https://docs.microsoft.com/en-us/stream/portal-upload-video
Q: Presenting live video?
If you'd like to show live video for your meetings, you can set up a Microsoft Teams meeting with your students and share your screen to present content to them. For instructions on how to do this, please look at the "How do I schedule a virtual meeting and invite others" and "How can I share my screen with another person while on a call" questions above.
